Onboarding: What to Expect
McKenzie Olsen serves as the dedicated Onboarding Specialist at Helping Hearts Recovery, where she is often the first warm and welcoming presence clients encounter. With a heart for helping others and a strong background in administrative support and client services, McKenzie ensures that each individual begins their recovery journey with clarity, confidence, and compassion. She is passionate about making clients feel seen, heard, and supported from the moment they reach out, guiding them through the intake process with professionalism and genuine care.
McKenzie plays a vital role in coordinating assessments, gathering essential information, and helping clients navigate their first steps into treatment. Her calm demeanor and approachable nature help ease the fears and uncertainties many individuals face when entering recovery. McKenzie is committed to creating a smooth and supportive experience, setting the tone for healing and growth at Helping Hearts Recovery.