Frequently asked questions
Straight answers about treatment, insurance, confidentiality, and what to expect when you reach out.
What happens when I first reach out?
Your first consultation is free and confidential. Pick a time online or call us. We will listen, help you understand what is going on, and outline your next steps and program options, with no pressure.
What is the treatment process?
Treatment begins when you meet with a clinician to complete an initial intake and a comprehensive drug and alcohol assessment. Using the ASAM criteria, the clinician recommends the level of care that fits your needs.
The assessment also sets clear treatment objectives and goals you can reach within your treatment timeframe, so your care stays personal and focused.
How long is the rehabilitation program?
Our Intensive Outpatient Program (IOP) is designed to last 90 days, so you can work toward your personal recovery goals at your own pace. After IOP, you can step down to a lower level of care or an outpatient program for a smooth transition.
What insurance do you accept?
We currently accept Medicare, Medicaid (Fee for Service), Aetna, Cigna, UnitedHealthcare, and AARP. Coverage varies by plan, so call us and we will help you understand your options.
What is the goal of addiction recovery?
At Helping Hearts Recovery, recovery aims for lasting physical and emotional well-being. That means understanding the factors that influence our choices and their possible outcomes, and sorting out which risks we can change and which we cannot.
Is my family part of recovery?
Recovery benefits more than the person in treatment. It also addresses the needs of the people who have been hurt by the situation. It can be a healing journey for the whole family, restoring understanding among loved ones, strengthening relationships, and creating a supportive environment for recovery.
Is what I share confidential?
Yes. We are required by law to protect the privacy of your health information. Our Notice of Privacy Practices explains how your information may be used and the rights you have.
Do you offer PRIME For Life classes?
Yes. We offer PRIME For Life® classes monthly for people with a DUI or drug-related offense, court and probation referrals, and anyone seeking personal growth. The course fee is $275, and you receive a certificate of completion when you finish.
What are common warning signs of stress?
Recognizing the warning signs of stress helps protect your mental and physical health. Common signs include:
- Feeling tired even after a full night of sleep
- Increased irritability or mood swings
- Digestive issues, such as stomachaches
- Disrupted sleep, including insomnia or oversleeping
- A foggy mind that makes it hard to focus
Noticing these signs early helps you take proactive steps to manage stress.
Where are you located, and when are you open?
We are at 1031 S Bluff St, Suite 206, St. George, UT 84770. Our hours are Mon to Wed, 10:00 AM to 8:30 PM; Thursday, 10:00 AM to 8:00 PM. We are closed Friday through Sunday.
What if I am in crisis right now?
If you or someone else is in immediate danger, call 911. For a mental health or suicidal crisis, call or text 988 to reach the 988 Suicide & Crisis Lifeline, available 24 hours a day. Helping Hearts Recovery is an outpatient program, not an emergency service.
When you are ready, we are here to listen.
Book a free, confidential consultation online or call us. No pressure, just a conversation about what could come next for you or someone you love.