Onboarding: what to expect
McKenzie Olsen is the Onboarding Specialist at Helping Hearts Recovery, and she is often the first warm, welcoming presence clients meet. With a heart for helping others and a strong background in administrative support and client services, McKenzie makes sure each person begins their recovery with clarity, confidence, and compassion.
She is passionate about making people feel seen, heard, and supported from the moment they reach out, and she guides them through the intake process with professionalism and genuine care.
McKenzie coordinates assessments, gathers essential information, and helps clients navigate their first steps into treatment. Her calm, approachable manner eases the fear and uncertainty many people feel when starting recovery, and it sets the tone for healing and growth.
